Get in touch

This inbox is not a black hole. Notes sent to TaxMetra are read by the team that maintains the tools, so the more context your message carries, the quicker it can be dealt with.

Since TaxMetra is an income tax and take-home pay calculator, most of what arrives concerns estimating a refund before filing — and the occasional result that seems off. Either is welcome here.

Reaching us by email

Everything comes to support@taxmetra.com. Expect an answer in one or two working days.

What to tell us

• Which tool you were using, or the page address.
• What you entered — for TaxMetra that is usually the income and filing details you enter — rounded is fine, since we only need to repeat the arithmetic.
• The result you got and the result you expected.
• Your device and browser if something rendered incorrectly.

Messages about comparing net pay across two countries are common here, and a short description of your case is usually enough for a useful reply.

Telling us about an incorrect answer

Because the rule behind TaxMetra is written down rather than hidden — it applies each country's progressive brackets to taxable income after the standard deduction, then divides the annual figure by the number of pay periods, which is why the per-paycheck number changes when you change the pay frequency — a wrong answer is diagnosable rather than mysterious. Tell us the inputs and the value you expected, and we will track down which side slipped.

What happens to your message

What you send is used for one thing — replying to you. It is not added to a mailing list and it is not shared with anyone else. See our privacy policy for the full picture.